Shipping Policy
- SHIPPING COUNTRIES:
– United States ; EU ; UK ; Singapore ; Australia ; Canada ; Japan, Taiwan, Korea, …
How to get the import permit in USA: HERE
How to get the import permit in Canada: HERE
EU countries: we ship by an agent in EU, customers do not need import license
We send with full “Phytosanitary Documentation” = $30 - UPS EXPRESS SHIPPING:
Door-to-door delivery via UPS Express and provide tracking number after shipment.
The status of your order on this page:
TRACK ORDER - According to the import laws of each country, small import tax might occurs at customer’s expense before receiving the package (mostly in Europe).
Due to restriction in custom process, we won’t be able to provide separate tag names on plants, plants’ name will be written on the plants or on the underside of the leaf.
We ensure to carefully carry out the packing process to bring the best products to our customers. - ORDER TRACKING:
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.
If it is over your estimated arrival date, please contact us, and we can take care of this for you.
PROCESSING TIME:
1-2 weeks : The time I need to prepare an order for shipping varies. For details, see individual items.
DELIVERY TIME:
2-7 days
INTERNATIONAL SHIPMENT
UPS Express:
The photo below is the normal shipping price list for the Americas [Canada, Europe + 5$ for each item].
EU Country List
EMS:
With EMS, we are able to ship to 95 countries world-wide. However, not all countries permit plant import.
Shipping Rates for EMS World – 7 Zones
| Zone | Zone 1 | Zone 2 | Zone 3 | Zone 4 | Zone 5 | Zone 6 | Zone 7 |
| 0 – 0.9 kg. | $29 | $35 | $46 | $67 | $61 | $116 | $44 |
| 1.0 – 1.4 kg. | $32 | $39 | $52 | $74 | $69 | $125 | $49 |
| 1.5 – 1.9 kg. | $36 | $42 | $58 | $80 | $77 | $135 | $53 |
| Zone 1 | Brunei, Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines, Singapore, Vietnam |
| Zone 2 | Bangladesh, China, Hong Kong, Japan, Korea Republic, Macao, Maldives, Nepal, Sri Lanka, Taiwan |
| Zone 3 | Bahrain, Iran, Israel, Kuwait, Lebanon, Mongolia, Oman, Pakistan, Qatar, Saudi Arabia, U.A.E.** |
| Zone 4 | Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, Ghana, Greece, Hungary, Ireland, Italy, Luxembourg, Macedonia Republic, Netherlands, New Zealand, Norway, Papua New Guinea, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain*, Switzerland, Turkey, Ukraine |
| Zone 5 | Argentina, Brazil, Burkina Faso, Cameroon, Côte d’Ivoire, Cuba, Djibouti, Egypt, Eritrea, Ethiopia, Kenya, Mali, Mauritius, Morocco, Niger, Nigeria, Senegal, South Africa, Tanzania, Tunisia |
| Zone 6 | Faroe Islands, Greenland, Madagascar |
| Zone 7 | Bhutan, India |
Shipping Rates for EMS World – Special Zones
| Zone | Australia | Canada | France | Germany | Sweden | UK | U.S.A. |
| 0 – 0.9 kg. | $47 | $50 | $57 | $60 | $57 | $60 | $57 |
| 1.0 – 1.4 kg. | $53 | $60 | $67 | $67 | $67 | $73 | $64 |
| 1.5 – 1.9 kg. | $60 | $67 | $77 | $77 | $77 | $83 | $71 |
Shipping Rates for EMS World (One Price)
In addition of those shipping rates above, if the package’s weight is above 3 kg., EMS World ‘One Price’ rate will be cheaper compared to those normal rates. We will apply these rates to shipping cost to ensure that our customer will be charged with lower and reasonable fees. However, not all countries are applicable with these rates.
| Zone | Destinations | <3 kg. | <7 kg. | <10 kg. |
| Zone 1 | Brunei / Cambodia / Laos / Malaysia / Myanmar / Philippines / Singapore / Vietname | $44 | $70 | $77 |
| Zone 2 | China / Hong Kong / Indonesia / Japan / Korea / Macao / Maldives / Nepal / Sri Lanka / Taiwan | $46 | $74 | $87 |
| Zone 3 | Australia / Austria / Belgium / Canada / Denmark / Finland / France / Germany / Ireland / Israel / Italy / Netherlands / New Zealand / Norway / Portugal / Russia / Spain / Sweden / Switzerland / UK / U.S.A. | $80 | $130 | $133 |