We don’t accept returns, exchanges or cancellations.
Cancellation must be contacted to seller within 24 hours after purchasing.
*CUSTOMER MAY BE CHARGED THE PAYPAL’S PROCESSING FEES IF WANT TO CANCEL ORDER.

REFUND POLICY:
WE PLANT BY LOVE AND SEND OUR LOVE BY OUR PLANTS. I will show you all pictures, also show pictures of their roots. You will see all processes before shipping

  1. We have NO EXCHANGE OR REFUND for all final sales
  2. For shipment by UPS EXPRESS, only in case that THE PLANTS ARRIVAL IN 5-12 DAYS AND THEY ARE FULLY DEATH, NO MORE GREEN, ALL ARE ROTTED. if longer than 12 days no refund for any cases. We will refund 60% of death plants, shipping and Phyto cost will not be refunded. PLEASE CONTACT ME WITHIN 24 HOURS WITH PICTURES/VIDEO EVIDENCE WHEN YOU RECEIVED THE PLANTS.
  3. For shipment by Air Cargo, in case that THE PLANTS ARRIVAL WITH FULLY DEATH, NO MORE GREEN, ALL ARE ROTTED. We will refund 70% of death plants. Also In case of PACKAGE LOST, we will refund 70% of plants cost (Calculate from the commercial invoice that sending to custom), shipping and Phyto cost will not be refunded. PLEASE CONTACT ME WITHIN 24 HOURS WITH PICTURES/VIDEO EVIDENCE WHEN YOU RECEIVED THE PLANTS.
  4. For shipment by EMS is no refund for any cases
  5. Plant importer please concern that the plants are traveling with bare roots, and stay in the box for long day, some plants are sensitive when traveling. They MAY NOT BE 100% PERFECT LIKE THE PICTURE THAT I SHOWN YOU BEFORE. PLEASE RECOVER THEM FIRST, GIVE THEM SOME LOVE AND TIME.